Compliments & Complaints
We aim to provide an excellent service and experience to all students, staff and the community. Your feedback and comments are valuable to us and help us in continuing to maintain and improve quality standards throughout the College.
If you have had a good experience, we would love to hear from you. If you are a current Seevic College student, or parent of a student, in the first instance please give your compliments directly to a member of staff, their Head of Department or to the Principal - either verbally or in writing.
If you are not a current student, or parent of a student, you can submit a compliment by completing the form below or writing to:
Essex, SS7 1TW
Send us your compliment:
If you are a current Seevic College student, or parent of a student, in the first instance please talk to your Personal Tutor or the Head of Department about any issue that requires attention. If the issue is not resolved, please download and follow the complaints process flowchart.
If you are not a current Seevic College student, or parent of a student, please follow the process below to submit a formal complaint:
- Please write to the Principal outlining your concerns using the address below
- Your complaint will be read by the Principal and you will receive an acknowledgement within five working days of receipt of your letter
- The Principal will pass the complaint to the most appropriate senior staff member who will ensure that a full investigation is carried out
- With the agreement of the Principal, the Deputy Principal will respond to your complaint in writing within 15 working days of receipt of your letter.
If you are still unhappy with the investigation findings and wish to complain further, you can appeal in writing to the Principal within seven working days of receiving the Deputy Principal's response. The Principal will review the investigation. If you are still dissatisfied with the outcome of the appeal you are entitled to complain directly to the Skills Funding Agency.
Please write to:
Essex, SS7 1TW