SEEVIC

Good customer service is very important to all businesses. Many jobs within organisations require excellent customer service skills to ensure that customers receive a good experience and return to buy your products or services. The skills gained from an apprenticeship programme within customer service will prove valuable in a range of industries and jobs. Customer service can either be over the telephone or face to face.

Jobs may include:

• Large or small retail outlets
• Call centre
• Reception work
• Marketing

Key qualities you need to succeed within customer services

• Friendly
• Excellent communication skills both written and verbal
• Enjoy interacting with a range of people
• Good listener
• Confident
• Well presented
• Good at thinking on your feet

SEEVIC College offers the following Customer Service Apprenticeship Programmes:
Customer Service Level 2 & 3
Advice and Guidance Level 2 & 3

Progression

On successful completion of your level 3 advanced apprenticeship programme you may wish to progress into a relevant Foundation Degree.