SEEVICAdvice & Guidance
Advice & Guidance Apprenticeships (Levels 2 & 3)
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Who is the course for?
Many jobs include giving some form of advice and guidance to others. This could be working within a bank, building society, information centre or call centre.
What qualities do I need?
You will need to be a good communicator and be able to listen carefully to people’s individual requirements. You will need to draw upon your knowledge and understanding of the products and services available within your company to answer the customer’s questions and advise accordingly.
What would I do?
You may be providing advice and guidance in person or over the telephone. Providing excellent customers service to a range of different customers will be important.
What qualifications do I get with an apprenticeship?
You will achieve an NVQ 2 in Advice and Guidance, Functional Skills at Level 1 in Maths and Level 2 in English.
What qualifications do I get with an advanced apprenticeship?
You will achieve an NVQ 3 in Advice and Guidance, Functional Skills at Level 2 in Maths and Level 3 in English.
When does the apprenticeship start and how long is it for?
The apprenticeship (level 2)
February
It usually takes up to 12 months to complete.
The advanced apprenticeship (level 3)
At points throughout the year. Please contact the employer engagement team for more information.
Entry requirements
The apprenticeship
A minimum of 2 grade Ds at GCSE of which one must be English, are preferred but not essential. Entry onto the course is subject to an interview and selection day.
The advanced apprenticeship
You will need to demonstrate at least one of the following:
- A suitable level of competence within a relevant job
- Have successfully completed the apprenticeship
- Have a minimum of 5 G.C.S.E’s at grade C
Assessment
You will need to attend College for one day per week. Functional skills are assessed by an on line examination. The NVQ is assessed in the workplace through observation and Q&A. The technical certificate is assessed through both your workplace and assignment/portfolio work.
Employment
You may already be employed and if not, the College will support you with finding suitable employment. You will need to be working in paid employment for a minimum of 16 hours per week. Apprentices are paid a minimum of £95 per week by the employer (pro rata for part time work).
Once you have achieved your apprenticeship qualification you can progress to an advanced apprenticeship. Starting salaries once qualified range from £10,500 to £15,000. More senior posts may attract salaries of up to £20,000.
Cost of training
16 - 18 yrs old
Free to the student and the employer
19+
Free to the student
Contribution to be made from the employer - please discuss with our employer engagement team. Call us on 01268 756 111 or email apprenticeships@seevic-college.ac.uk
